Boosting Take Up means Ensuring Access for All

Speech given at E-Government Bulletin Seminar on ‘Practical ways to boost take-up of e-Government Services’

Date: 20/01/2004
Venue: Shakespeare’s Globe Theatre, London


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  1. Introduction
  2. Government and e-Government
  3. Self esteem / control
  4. Customisation / adjustability
  5. Language engineering / public domain documents